Service Agreement

We design, build, and optionally host websites in two forms: fixed-price static websites (the “Launch Site” tier) and custom web applications (the “Full-Featured Web App” tier), each optionally paired with a monthly hosting & maintenance subscription and, for custom projects, an ongoing feature-development add-on. The written description in your quote defines the scope of the project. Anything not described there is not included.

Launch Site: the full build cost and the first month of hosting are charged together at checkout.

Custom projects: 50% of the build cost is due as a deposit before work begins; the remaining 50% is due before the site launches. The two payments may be issued as separate quotes in your account. The site goes live on your domain — and deliverables are handed over — only after payment in full.

Quotes are valid for 30 days from the date issued. All prices are in U.S. dollars and processed by Stripe. If any payment fails or is reversed, work and hosting may be suspended until it is resolved.

The deposit compensates design and development time actually spent on your project. If you cancel after work has begun, the deposit is retained as reasonable compensation for that work — not as a penalty — and neither party owes the other anything further, unless we agree otherwise in writing.

You will provide the materials the project needs — text, images, logos, product information, domain or account access — promptly when requested, and respond to reasonable questions and review requests within ten business days.

You represent that everything you supply is yours to use and does not infringe anyone else's rights, and you agree to indemnify us against claims arising from materials you provide or from your use of the finished site (for example, the products you sell or the content you publish on it).

If we cannot get a substantive response from you for 30 days, the project is paused. At 60 days without a response, we may treat the project as cancelled: the deposit is retained under Section 3, no further amounts are owed by either side, and resuming the work later requires a new quote at then-current pricing.

Your quote covers the scope it describes, including up to two rounds of revisions per deliverable. Requests beyond that scope — new features, additional pages, redesigns — are quoted in writing before any work on them begins. We never bill hourly surprises: if it isn't in the quote or a written change order, it isn't billed.

Until the project is paid in full, all work product — designs, code, and configuration — belongs to us. Upon payment in full, ownership of the site's custom design, code, and content transfers to you, with two standard exceptions: open-source components remain under their own licenses, and any pre-existing tools or generic components of ours used in the build remain ours, with you receiving a perpetual, non-exclusive license to use them as part of your site.

Your domain name and the content you supplied are always yours, at every stage. We may display the finished work in our portfolio unless you ask us not to.

The hosting & maintenance subscription is month-to-month, billed by Stripe, and covers hosting, SSL, backups, security patches, framework updates, uptime monitoring, and small content changes (text, images, hours — not new features or redesigns, which are quoted under Section 6).

You may cancel at any time; hosting continues through the end of the paid period, after which we deliver the site's files and code to you within 30 days. If a subscription payment fails and isn't resolved within 14 days, hosting may be suspended; after 30 days the subscription is treated as cancelled. We may discontinue hosting service with 30 days' written notice, in which case we'll help you transition.

For 30 days after launch we will fix, at no charge, defects in work we built that keep it from functioning as described in the quote. Beyond that, services are provided “as is”: we do not guarantee uninterrupted operation, search-engine rankings, traffic, or revenue, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

To the fullest extent permitted by law, our total liability arising out of or relating to this Agreement is limited to the amounts you paid us in the twelve months before the claim arose, and neither party is liable to the other for indirect, incidental, or consequential damages, lost profits, or lost data.

Your project depends on services we don't control — payment processing by Stripe, infrastructure by Amazon Web Services, your domain registrar, and similar. Those services are governed by their own terms, and their outages, changes, or price adjustments are not a breach of this Agreement by us, though we'll always work in good faith to resolve any disruption.

We may terminate this Agreement with written notice if payment obligations aren't met, if the Agreement is otherwise materially breached, or if the site is used for unlawful content or activity. If we terminate for a reason other than your breach, we'll refund any amounts you've paid for work not yet performed.

This Agreement is governed by the laws of the State of Wisconsin, and any dispute will be brought exclusively in the state or federal courts located in Wisconsin. Before either party files anything, we each agree to try to resolve the dispute informally first.

We are an independent contractor, not your employee or partner. If any part of this Agreement is found unenforceable, the rest remains in effect, and a failure to enforce a provision is not a waiver of it. This Agreement is versioned: the version you accepted at checkout (recorded with your order) is the one that governs that order, and prior versions are available on request.

Questions about this Agreement: contact@wallandweb.com. Something unclear? Ask before you buy — we'd rather explain it than surprise you.